Senior IT Business Analyst

Şükrü Cengiz

Senior Business Analyst • Computer Engineer • MBA

Integration-focused approach bridging business strategy with enterprise architecture across aviation and banking.

PSS Systems NDC Distribution GDS Integrations IATA Standards Reservation & Ticketing Business Analysis Enterprise Architecture REST API Design Middleware Architecture Microservices B2B & B2C Payments Computer Engineering MBA Business Administration Agile Methodology

Executive Profile

Senior IT Business Analyst with 10+ years of experience across aviation, banking, logistics and enterprise technology ecosystems. Leveraging a Computer Engineering background combined with an MBA perspective, I specialize in bridging business strategy with scalable enterprise architecture. My expertise includes Passenger Service Systems (PSS), NDC & GDS distribution, reservation and ticketing platforms, REST API integrations, payment orchestration and digital transformation initiatives.

At Turkish Technology, I worked within AJET IT Core as Product Owner of the Weight & Balance solution during the Passenger Service System transformation. I led airline payment integrations and enterprise distribution architecture initiatives. Following the establishment of AJET, I continue working on Turkish Airlines booking middleware, focusing on API orchestration, service integrations and airline reservation workflows.

Previously at Halkbank, I contributed to ERP modernization, enterprise integrations, data governance and e-business platform initiatives. I collaborated closely with business stakeholders and senior management to improve operational efficiency. At DHL Express, I worked as a System Analyst supporting both global DHL applications and the local Evrim logistics platform, focusing on SLA governance, operational continuity, performance monitoring and process improvement.

Earlier in my career, I worked as a Java Developer at Digisys SALTO, a France-based technology company, within its Tunisia (Tunis – Urbain Nord) office, collaborating in international Agile teams on enterprise web applications. At Partnera Consulting, I worked as an Oracle Database Software Specialist, supporting outsource projects for Turkcell and TAV Airports.


Academic Work (MBA Project)

Ankara University — Institute of Social Sciences • Business Administration (MBA)
Sustainable Material Usage in Aviation: Green Solutions for Future Aircraft
Supervisor: Prof. Dr. Dilber Ulaş • Ankara, 2025

This academic project explores sustainable material usage in next-generation aircraft design, analyzing structural durability, production cost, weight optimization and environmental impact. Bio-based composites, recycled alloys, biodegradable polymers and advanced nanomaterials were evaluated alongside sustainability approaches of leading manufacturers such as Airbus and Boeing.

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Academic Work (Computer Engineering Thesis)

Istanbul Kültür University — Computer Engineering
Implementation of Multi-State Video Coding with Three Descriptions
Project Advisor: Assist. Prof. Sıla Ekmekçi Flierl • May 2013

This research focuses on loss-resilient multimedia transmission over packet-loss-prone networks. Multi-path transmission strategies and feedback-based protocols were explored to ensure real-time video delivery using multi-state coding techniques.

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Experience Timeline

2023 — Present
Turkish Technology
Senior IT Business Analyst — Airline Distribution, Booking Middleware, Payment Systems
2018 — 2023
Halkbank
IT ERP Business Analyst
IT Business Analyst — Supplier Applications Management
2015 — 2017
DHL Express
System Analyst
2015
IND Software
Programmer Analyst
2014 — 2015
Digisys SALTO (Tunus)
Java Developer
2013 — 2014
Partnera Consulting
Database Developer
Outsource assignments at Turkcell & TAV projects

Current Focus

Airline Distribution APIs
Booking Middleware Architecture
Payment Orchestration

Core Expertise

System Analysis
Integration Design
Engineering Background


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